Delivery + Return Policy

Your orders will be shipped within 1-3 business days. You can return or change the products you ordered within 14 working days from the date of delivery to you or the person / organization at the address you indicate, provided that they have not been used. In order for your returns to be initiated, you must inform info@candleandfriends.com with the reason for the return. After informing about your return request via e-mail, you can send the product (s) unused and with undamaged packaging, unopened gelatin with the contracted cargo company (Yurtiçi cargo) with counter payment. Costs of cargo sent through a different cargo company are reflected.

You can return or change the products you ordered within 14 working days from the date of delivery to you or the person / organization at the address you indicate, provided that they have not been used.

In order to start your exchange process, you need to inform the info@candleandfriends.com which product you want instead of the product you want to change by e-mail.

After you give information about your change request, you can send the product (s) together with your invoice, unused and with undamaged packaging, with the contracted shipping company.( Yurtiçi Kargo)

After checking the conformity of your product (s) to the exchange conditions, the status of the change process will be sent to you by e-mail as soon as possible. If the product you want is available in our stocks, it will be sent to you by cargo within 1-3 business days.
The exchange and return of burned, used, gelatin / unpackaged and damaged (torn, crushed, etc.) products are not available.