Frequently Asked Questions
- Are your candles producing in Turkey?
Yes, our candles are handmade by us.
- How your candles are made?
Our candles are producing with domestically-grown soy wax, premium fragrance oils and cotton wicks by hand. They are paraffin free, non-toxic and vegan.
- How can we best preserve our candles?
Candles need love too! To care for your candles, the first time you burn your candle, let it burn for 2-3 hours until the entire surface has melted to prevent tunneling. Don’t forget wax has ‘memory’ so it will follow the first burn. Trim the candle’s wick to 5-6 mm after or before every burn session.When only 1-1.5 cm of wax remains, it's time to let your candle go. Never leave your burning candle alone.
- Are your candles tested on the animals?
Absolutely not!
- Can we recycle our glass and cans?
Yes, you can recycle your glass/tin and paper packaged candles and products or bring them to life for a new purpose. A few tips from us; After your candles are finished, you can wash them with soap in hot water and remove the remaining candle and wick at the bottom. Whether you plant plants in it, use it as a glass, or put your make-up materials or pens.
- How to prevent smoke from your candles?
Always trim the wick to 3mm (1/8") and keep trimmed at all times while burning. Keeping your wick trimmed at all times will ensure you prevent any smoking from your candle.
- How is the intensity of the scents of your candles?
In order to achieve the best burning performance, we created the formula of our candles after a long R&D process. Our goal is to make the scent notes reach you in a delicate way when you light your candles. However, if you think that the scent of your candle is too strong or weak, we welcome your feedback to info@candleandfriends.com
- Can we get information about cargo options?
Our shipping fee is 70 TL. International shipments are billed at €30. If you want your orders to be sent by courier, you can contact us.
- When will your orders be delivere to cargo?